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PRIVACY POLICY

At SRL FOODS™,  we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our business, website, products and services.

We operate in the food-service industry and supply products to businesses including restaurants, hotels, caterers, cafés, retailers, wholesalers and other commercial customers.

1. Who We Are

SRL FOODS™  is a South African business that manufactures and/or supplies vegan mayonnaise and related food products to the food-service market.

For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), SRL FOODS™  is the responsible party in relation to the personal information we process.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name and surname
  • Company or organisation name
  • Job title and business contact details
  • Email address
  • Telephone or mobile number
  • Delivery and business addresses
  • Billing and invoicing information
  • Order and purchasing information
  • Enquiry and communication history
  • Information provided when completing forms on our website
  • Website usage and technical information, such as IP address, browser type and device information
  • Any other information you voluntarily provide to us

 

We generally do not require sensitive personal information to supply our products or services.

3. How We Collect Information

We may collect personal information when you:

  • Contact us by email, telephone, WhatsApp or other communication channels.
  • Request product information, pricing, samples or quotations.
  • Place an order.
  • Register for an account or complete an online form.
  • Visit or interact with our website.
  • Subscribe to marketing communications.
  • Attend an event, tasting, product demonstration or industry activity.
  • Communicate with our sales or customer service teams.
  • Otherwise, voluntarily provide information to us.

 

4. How We Use Your Information

We may process your personal information to:

  • Respond to enquiries and requests.
  • Process and fulfil orders.
  • Provide quotations and product information.
  • Manage customer and supplier relationships.
  • Deliver products and services.
  • Process payments and invoices.
  • Provide customer support.
  • Communicate important information about our products or services.
  • Send marketing communications where permitted by law.
  • Improve our products, services and customer experience.
  • Manage events, product demonstrations and tastings.
  • Maintain business and financial records.
  • Prevent fraud, misuse or unlawful activity.
  • Comply with applicable legal and regulatory requirements.

 

We will only process personal information for lawful and legitimate purposes and in accordance with POPIA.

5. Direct Marketing

Where permitted by law, we may send you information about our products, services, promotions, recipes, industry news or other relevant business communications.

Where required, we will obtain your consent before sending electronic direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary for legitimate business purposes, we may share relevant information with trusted third parties, such as:

  • Delivery and logistics providers.
  • Payment service providers.
  • IT, website and hosting providers.
  • Marketing and communications service providers.
  • Professional advisers.
  • Auditors and financial service providers.
  • Regulatory authorities or law-enforcement agencies where legally required.

 

We take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate confidentiality and security safeguards.

7. Website and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.

Cookies may collect information such as your browser type, device information, pages visited and general website activity.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Damage
  • Unauthorised access
  • Unauthorised alteration
  • Destruction
  • Misuse

 

While we take reasonable precautions to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.

Different types of information may therefore be retained for different periods depending on our legal, contractual, operational and business requirements.

10. Your Rights

Subject to applicable law, you have the right to:

  • Request access to personal information we hold about you.
  • Request corrections or updating of inaccurate information.
  • Request deletion of information where legally permissible.
  • Object to certain processing of your personal information.
  • Withdraw consent where processing is based on consent.
  • Object to direct marketing.
  • Lodge a complaint regarding the processing of your personal information.

 

Requests may be submitted using the contact details below.

11. Third-Party Websites

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

The latest version will be published on our website with the relevant effective or updated date.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights or have a privacy-related concern, please contact us:

SRL FOODS™

Email:  sales@srlfooods.co.za

Telephone:  064 909 6662

Address:  Lady Loch Road, Paarl, Western Cape, 7654

Information Officers:  Riaan and Sunette Victor

If you are not satisfied with our response, you may also lodge a complaint with the Information Regulator of South Africa.